Be Wary of Duct Cleaning Imposters

Ontario Duct Cleaning has been a long standing and respected member of the Toronto business community. We believe in providing top quality service at fair prices, and we guarantee customer satisfaction. Unfortunately, over the past number of years, unscrupulous companies have been preying upon citizens and fraudulently using our company name.

These imposters have been using over-seas telemarketers and telephoning residents trying to sell duct cleaning services. They harass residents in various ways, including repeated phone calls at various times of the day, and they often use coarse, abusive and rude language if you don’t agree to take their services. They claim the do-not-call lists don’t apply to them because they are not calling from within Canada. We are working with the appropriate authorities such as the CRTC and the Canadian Anti-Fraud Centre to hopefully bring a halt to these activities.

When looking for a duct cleaning company, consumers should ask lots of questions about the company and their cleaning process. How long has the company been in business? What type of equipment do they use...truck-powered or portable? How much training do their technicians receive? Is the company a member of the National Air Duct Cleaners Association (NADCA), which sets standards for cleaning and requires participation in training courses and re-certification each year? Do they have a satisfaction guarantee if the customer is not happy with the quality of service?

Heating technicians are also a good source for a recommendation on duct cleaning as they see the results in the ductwork. Last but not least, never deal with a telemarketer!

If you believe you have commissioned Ontario Duct Cleaning to clean your ducts and you want to confirm it is indeed Ontario Duct Cleaning, and not an imposter, please contact us at your earliest convenience.